Questions customers have asked us frequently

FAQ

CORONA

While we have to follow the rules of the lockdown, we can’t offer any simulator flight dates. In every lockdown our vouchers are prolonged by 6 months. Vouchers and bookings expiring Dec 2020 have 31.12.2021 as their new valid by date. In case your chosen Simulator is not yet available due to heavy use by airlines, we will extend the voucher's validity as well.
Apart from this all flight experiences can be booked and are undertaken in their usual manner. You will have to follow the rules of physical distancing, 3G (vaccinated, recovered, tested) and use a protective mask at all times on LATC grounds and during the experience. Regular sanitizing takes place.
We are Germany’s leading flight simulator experience operator and have well over 25 years of experience. We are also part of the diverse and securely positioned ProToura company group. Being a family business, we are responsible to our customers and employees. As a preferred partner of Lufthansa and Lufthansa Aviation Training, we are fully able to fulfil all simulator bookings and vouchers.

GENERAL INFORMATION

As the exclusive partner of Lufthansa Aviation Training, ProFlight offers the unique possibility to access Full Flight Simulators. These are very exact and highly professional tools for pilots and airlines. This unequalled level of perfection means that pilots can do all of their training, testing and licensing using these simulators. No other competitor comes close to this experience. All ProFlight Simulator Flights are also mentored by professional pilots and are combined with comprehensive briefings.
In order to fulfil the requirements of the most perfect pilot training in the world, Lufthansa Aviation Training’s Simulators must reach the highest levels of realistic flight representation possible. Expansive motion, audio and visual systems provide for a fully immersive experience.
Yes! Our comprehensive but concise briefings and the professional mentoring by airline pilots will make you perfectly able to fly and even have safe landings. From every first flight to our most experienced customers, unforgettable experiences are guaranteed.
Yes. We offer almost 50 different simulators that are perfect representations of all the aircraft models used in European commercial flights. Whether you would like to fly the current models built by Boeing, Airbus, or Canadair Regional Jet, we will be able to provide you with the model requested. And for nostalgic customers and special interests, we offer models resembling the MD-11 and the Eurocopter 135 / 145 to perfection.
In the training centers of Lufthansa Aviation Training in Berlin, Essen, Frankfurt, Munich and Vienna.
For your first flight without previous knowledge, your best choice will be our Beginner packages. You can decide between the best priced “Start” fare, our “Plus” fare with 50% more flight time or the exclusive use of the flight experience. And if you want to come with up to three friends, our “Family and Friends” fare is yours to choose.

All beginners’ fares comprise a comprehensive but concise briefing, in which basic knowledge about aviation and flight is provided, and an introduction to the specific model you will fly in is given. Right after you will be ready for your flight!
You have a variety of options. The most direct and simple option is the selection of your flight date using our website calendar, in which you can see all available options. But you can also count on the friendly and competent service provided by your ProFlight team. Just send us an email or give us a call.
If you have experience in Full Flight Simulators or a pilot license, you can choose any of the “Advanced” and "Expert" programs. As a “Team” during the day or during a “Night”-flight, you have more concise briefings and many possible flight scenarios to choose from. And if you want to fulfil a special flight dream, our “Expert” option with free parameters is yours to choose, and we will create a special flight experience just for you.
This depends on your choice of fare. Our beginner’s programs “Start” and “Plus” are lower priced options. This is because you share the cockpit in a group of three or two respectively. The ProFlight Team pre-organizes flight dates and assembles the flight team for your flight.
In all other programs you have the choice to use the cockpit exclusively or together with your own team of pilots and/or observers.
VOUCHERS

You select your program or fare from our range, or design a flight using the configurator. You will then have a choice between a direct PDF version of your gift voucher that you can print out immediately, and our premium voucher that you will receive by mail. Giftees can then use the voucher to book a flight date.

If you would like to add something special like a surprise or organize a group date, you can contact your helpful ProFlight Team.
By using the code on your voucher right here on our website. You can find available flights right afterwards and book them directly.

We will also be happy to connect you to your flight. Just give us a call or contact us via email, and your flight is only days away.
You are free to choose whether you receive your individual voucher as a digital printout or as a premium voucher via mail.
Usually until the end of the following year or about two years. If circumstances like Corona lockdowns prevent us from flying with you, we will prolong all vouchers by an appropriate amount of time, usually by 6 months.
Yes. If you did not book a flight date yet, you are free to choose any participant upon booking, if they have reached the age of 16 or older.

If you have already booked and entered a participant, we still have a possibility to switch participants. Please contact us in this case. The same applies to observing participants as well.

LEGAL

We are sorry to say that this is not possible. Due to safety restrictions, no audiovisual recordings such as videos and photos are allowed during the flight. Our pilots will take a picture for you that will captue your flight experience.
Yes. Due to safety and insurance restrictions, participants must be 16 years old.
As you will not really lift off but enjoy "flying at flight level zero", you will not have problems with air pressure, and security risks. The simulators also are comparatively easy to enter and use.
But the usability of Full Flight Simulators has individual factors based in the disability, and we have managed to fulfil the dreams of flight for a range of disabilities such as blindness or reduced mobility. Please feel free to contact us and we will most likely find a solution just for you.
In case of cancellations or rescheduling from your side our terms of trade are the basis for any proceedings. We know that it will not be your choice, but we might have to forward the cost of cancellation to you. The basic question is whether or not we still have time to change booked flights with LAT. We are also users of Lufthansas services and are bound to contracts. Please refer to our Terms of service for more information.

We recommend the purchase of suitable travel cancellation insurances. If you did not book any such insurance, the easiest option is to switch the participant to a friend or family member. Please contact us and we will try to find a good and fitting solution.

To get access to the security zone of the Lufthansa Aviation Training Centres, you have to use LAT’s website as per the instructions in your flight date booking email. You will find the exact procedure described in your email containing the CQ code creation link.
Please note: As of late 2020, LAT has renewed their website and the Firefox web browser might still create unforeseen problems. We hope this will be fixed in the near future.
Please check your emails and refer to the spam / junk - folders of your email program. If you can’t find the QR code anywhere, please contact your ProFlight Team via mail or give us a call.
Yes. Access to the security zone of all Lufthansa Aviation Training Centers is secured by verified accreditation using your ID documents. To access your ID data, LAT uses digital access information via QR codes. The process is similar to airport check-ins.