Data protection information

We process personal data collected during visits to our website in accordance with German law. Our privacy policy is in addition to the rules applicable to the Lufthansa Group Guidelines for Data Protection.

Our websites may contain links to the websites of other providers to whom this data protection statement does not apply.

ProFlight respects your privacy and personal sphere.

Public directory of procedures concerning the processing of personal data

According to § 4g II sentence 2 of the German Federal Data Protection Act (BDSG), the Data Protection Commissioner the information given in following points of this document is to provide in accordance with § 4e BDSG set 1 at the request in an appropriate manner.

1. Name of responsible party:
ProFlight GmbH

2. Managing director
Walter Drasl, managing director
only authorized representative

3. Adress
ProFlight GmbH
Kleiner Ort 5
28357 Bremen, Deutschland

Head of Data Processing:
Robert Elsner, Elsner Datensysteme GmbH, Ritterhude

Betrieblicher Datenschutzbeauftragter:
Robert Elsner
Elsner Datensysteme GmbH
Max-Planck-Straße 3
27721 Ritterhude
Telefon: 0421 69338-88
Telefax.: 0421 69338-69

Collecting and processing personal data

Storage of IP addresses
When you visit our website, our web server automatically records the IP address of your Internet service provider, the website from which you visit us, the websites you actually visit and the date and duration of your visit. This is done for the purpose of Marketing, Analyses and Security.

Use of Cookies
ProFlight uses cookies to follow the preferences of our visitors and optimize our websites
accordingly. Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

Other data collection
Personal data are only stored if it is volunteered by you, for example in the context of a registration, an email, a survey, a contest or in execution of a contract (e.g. flight).

Forum use
We store entries in forums in connection with your account. This is done only to correctly allocate copyright. The content is not evaluated.

No data collection
Within this internet site of ProFlight no personal data are collected.

Use and disclosure of personal data and purpose allocation

Use to improvement offer
ProFlight processes and uses your personal data for service purposes within the website, i.e. to provide you with a customized quote and/or avoid the repetition of entries already made, and only to the extent necessary for this.

Contract execution
If you have provided us with personal data, we use it only to respond to your individual requests, to process contracts concluded with you and for technical administration.

Transmission to a third party/third country
Insofar as this is necessary for the conclusion or implementation of contracts by ProFlight , the data collected from you may be transmitted to third parties (external contractors in accordance with § 11 BDSG, as well as internal Lufthansa departments to meet the purposes specified in the above item). However, your data are not transferred to third countries.

Transmission to authorities
Collections or transmissions of personal data to government institutions and authorities takes place only in the context of valid legislation. Our employees and suppliers/partners are sworn to confidentiality and obliged to data secrecy according to § 5 BDSG.

Right to information

At your request, the Corporate Privacy Officer will inform you whether and which personal data is stored by us. If, despite our efforts toward accuracy and timeliness incorrect information is stored, we will correct it at your request.

Data security

ProFlight uses technical and organizational security measures to protect your data managed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments. Data processing and transmission are performed using the SSL procedure (Secure Socket Layer).
On communication by email complete data security cannot be guaranteed, so that we encourage you to use the post for sending confidential information. If we receive an email from you, we assume that we are authorized to reply by email.

Enforcement of and compliance with this privacy policy

ProFlight undertakes to adhere to the above points in relation to data protection as described.

If you have questions regarding the processing of your personal data, you can contact our Group Commissioner for Data Protection, who with his team is available for inquiries, suggestions or complaints.

For data protection questions you can also reach us by email at

Please contact us.

+49 (0)421 24 133-20

Jens Katenkamp Jens Katenkamp

Do you have any questions?

We are happy to assist you and feel free to call us at

+49 421 24 13 321